We offer refunds on the purchase of goods but not on the provision of services or training courses. When purchasing one of our face to face training courses, a booking fee will be required. This booking fee is non-refundable but may be transferred to another date or course. Kits pre-ordered for a course will require full payment at the time of booking and ordering and is non-refundable if you decide to change the course. When booking an online only training course, full payment will be required and is non-refundable.  

We hope you are happy with any products you buy from us, but if for any reason you are not happy with a product, you may return an item subject to the following terms. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately, we can’t offer you a refund but may be able to offer an exchange.
To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. All items are non-refundable outside of these terms unless defective.
If you need to return an item, send us an email at our contact email address on this website and we will arrange a return for your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and endeavour to resolve the issue.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item, if applicable. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.